Information management
- Feature 09 May 2025
How GenAI-driven knowledge management can enhance customer experience
Generative AI’s use for knowledge management (KM) is growing in customer experience programmes, suggesting a new vocation for KM. We find out how Continue Reading
- Feature 08 May 2025
Early days for small language models and AI at the edge
Small language models could be more cost-effective to deploy than LLMs, offering greater privacy and performing specific tasks better. But is it too early for SLMs? Continue Reading
- Feature 08 May 2025
Early days for small language models and AI at the edge
Small language models could be more cost-effective to deploy than LLMs, offering greater privacy and performing specific tasks better. But is it too early for SLMs? Continue Reading
- News 08 May 2025
Oracle NetSuite’s Goldberg: Autonomous AI next applications phase
Speaking with Computer Weekly at SuiteConnect 2025 in London, Evan Goldberg, executive vice-president of Oracle NetSuite, discussed how artificial intelligence in ERP is evolving Continue Reading
- News 08 May 2025
Data matures, cultural shift is key
Confluent’s Tim Berglund warns that a cultural transformation towards creating valued data products is vital even as the technology for data is maturing Continue Reading
- Feature 07 May 2025
Cloud storage for AI: Options, pros and cons
We look at cloud vs on-premise for AI workloads, why cloud is sometimes best, and the technologies speeding AI in the cloud such as parallelism and GPUDirect Continue Reading
- News 07 May 2025
ServiceNow K25: McDermott vaunts agentic AI platform as revolutionary
At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for its Now platform and targeted CRM as prime field for growth Continue Reading
- News 06 May 2025
Data issues cost Australian businesses nearly A$500k annually
Research reveals Australian organisations are losing an average of nearly half a million dollars annually due to poor data integrity, hindering their ability to leverage AI and eroding their competitive edge Continue Reading
- Feature 06 May 2025
How generative AI is playing out in the media industry
GenAI is proving a double-edged sword in society at large, but especially in the creative industries Continue Reading
- Feature 06 May 2025
Driven by data: The RAF’s revamped maritime patrol capabilities
Computer Weekly visited RAF Lossiemouth to see how its fleet of Boeing P-8A surveillance aircraft, supported by NetApp storage, keep watch over the North Atlantic gap Continue Reading
- News 06 May 2025
Interview: Joe Depa, global chief innovation officer, EY
Accounting firm EY is focused on ‘AI-ready data’ to maximise the benefits of agentic AI and enable the use of emerging frontier technologies for its business and clients Continue Reading
- Feature 06 May 2025
Agentic AI could yield creative futures if it augments human workers
Can artificial intelligence systems capable of autonomous action and decision-making become a reality that augments human workers? Or will they be an agent oppression, hell-bent on efficiency? Continue Reading
- 06 May 2025
UK MoJ crime prediction algorithms raise serious concerns
The Ministry of Justice is using one algorithm to predict people’s risk of reoffending and another to predict who will commit murder, but critics say the profiling in these systems raises ‘serious concerns’ over racism, classism and data inaccuracies Continue Reading
- News 02 May 2025
Government and Ofcom disagree about scope of Online Safety Act
MPs heard different views from the online harms regulator and the UK government about whether and how the Online Safety Act obliges platforms to deal with disinformation Continue Reading
- Tip 01 May 2025
Why is document version control important?
Although best practices have changed, many organizations lack a suitable versioning strategy. Proper document version control can improve collaboration and fact-checking. Continue Reading
- Feature 01 May 2025
The year of the ESL in UK retail
Multiple forces combining to make the electronic shelf label one of the more sought-after items to add to retailers’ tech stacks Continue Reading
- News 30 Apr 2025
How AI can attack corporate decision-making
As AI gets embedded in corporate systems, experts warn of emerging security risks caused by influencing retrieval augmentation systems Continue Reading
- News 29 Apr 2025
Edinburgh University evaluation of NHS AI Lab finds early promise
A report into the NHS AI Lab from the University of Edinburgh identifies early signs of return on investment amid barriers to scaling and implementation Continue Reading
- News 29 Apr 2025
VeeamON shows Veeam on Linux, RAG from backup, and cloud features
Veeam showed a new Linux appliance, features in Veeam Backup & Replication that will see it run corporate backups as RAG data, and new cloud features that include Entra ID backup Continue Reading
- Opinion 28 Apr 2025
How to tackle transformation fatigue
Alex Adamopoulos, CEO of consultancy Emergn argues transformation fatigue is a mounting concern for technology leaders, and suggests how to tackle it Continue Reading
- News 28 Apr 2025
Pharma leaders see AI revolutionising medicine
Pharmaceutical industry experts at Gitex Asia 2025 discuss how AI is revolutionising drug discovery, from accelerating clinical trials and diagnosing rare diseases to validating traditional medicines Continue Reading
- News 25 Apr 2025
UK MoJ crime prediction algorithms raise serious concerns
The Ministry of Justice is using one algorithm to predict people’s risk of reoffending and another to predict who will commit murder, but critics say the profiling in these systems raises ‘serious concerns’ over racism, classism and data inaccuracies Continue Reading
- Answer 25 Apr 2025
How can analytics improve content management?
Customer data and behavior analytics tools can give content managers insight into the kind of content site visitors want. Continue Reading
- Definition 23 Apr 2025
What is a stored procedure?
A stored procedure is a set of Structured Query Language (SQL) statements that multiple programs can reuse and share to perform specific tasks. Continue Reading
- Feature 23 Apr 2025
Enterprise strategies for API management
Application programming interfaces are the connective tissue of the modern enterprise, driving innovation and integration. But managing them effectively requires enterprises to consider governance, security and lifecycle management while preparing for emerging threats and technologies like AI Continue Reading
- Podcast 23 Apr 2025
Podcast: Quantum lacks profitability but it will come, says CEO
Computer Weekly talks to Quantum CEO Jamie Lerner about the company’s expertise in massive volumes of data and a roadmap that includes Myriad, a new file system for forever flash in the AI era Continue Reading
- Tip 22 Apr 2025
Top 10 document management software in 2025
Many organizations require document management software that can automate workflows, support remote access and maintain compliance. Top systems include Box and SharePoint Online. Continue Reading
- News 21 Apr 2025
Top APAC firms recognised at innovation awards
Citic Telecom, CapitaLand Investment and DBS Bank were among the region’s top industry innovators recognised for their digital transformation efforts at the Computer Weekly Innovation Awards APAC 2025 Continue Reading
- News 21 Apr 2025
CW Innovation Awards: Finding revenue gains from parked cars
Singapore real estate investment firm CapitaLand Investment taps machine learning models to optimise space utilisation across 23 commercial buildings and business parks Continue Reading
- News 21 Apr 2025
CW Innovation Awards: Taking the big bang approach to reporting
A company-wide SAP revamp has transformed Bosch Global Software Technologies’ financial and HR processes, delivering granular insights and streamlined operations Continue Reading
- News 17 Apr 2025
Standard Chartered grounds AI ambitions in data governance
The bank’s group chief data officer, Mohammed Rahim, outlines how the bank is modernising its data infrastructure and governance practices to support its AI initiatives Continue Reading
- News 16 Apr 2025
Footballers object to processing of performance data
Football players are seeking to gain more control of their performance data through ‘stop processing’ requests, in an attempt to strike a better balance between firms’ commercial interests and the data rights of footballers Continue Reading
- News 16 Apr 2025
Interview: Markus Schümmelfeder, CIO, Boehringer Ingelheim
The pharmaceutical giant has built a digital and data platform based on cloud and standardisation, from which it is exploring technology opportunities in AI and quantum computing Continue Reading
- Definition 16 Apr 2025
What is a data lake?
A data lake is a storage repository that holds a vast amount of raw data in its native format until it is needed for analytics applications. Continue Reading
- Tip 15 Apr 2025
9 document management best practices
Organizations can follow document management best practices, such as defining goals and implementing access control, to organize and secure their content. Continue Reading
- News 15 Apr 2025
Alibaba Cloud bolsters AI offerings
The Chinese hyperscaler has launched new models, tools and infrastructure upgrades for international customers following plans to advance its cloud computing and AI infrastructure Continue Reading
- News 14 Apr 2025
Meta settles lawsuit over surveillance business model
Meta settles lawsuit over use of personal data in targeted advertising, opening up the possibility of other UK users raising legal objections to its processing Continue Reading
- News 11 Apr 2025
AI surveillance towers place migrants in ‘even greater jeopardy’
The use of autonomous surveillance towers throughout the English coast forces migrants into increasingly dangerous routes and contributes to their criminalisation Continue Reading
- News 11 Apr 2025
Met Police to deploy permanent facial recognition tech in Croydon
The Met Police is set deploy permanent live facial recognition cameras on street furniture in Croydon from summer 2025, but local councillors say the decision – which has taken place with no community input – will further contribute the over-policing of Black communities Continue Reading
- Tip 10 Apr 2025
8 examples of document version control
Document version control can help organizations improve their content management strategies if they choose the right approach, like labeling copies and purging old drafts. Continue Reading
- News 10 Apr 2025
NetSuite bets big on built-in AI
At its customer event in Sydney, Oracle NetSuite unveiled a suite of AI-powered features integrated directly into its platform at no extra cost in a bid to make AI more accessible to customers Continue Reading
- News 09 Apr 2025
Microsoft’s April 2025 bumper Tuesday corrects 124 bugs
Microsoft is correcting 124 vulnerabilities in its March Tuesday, one of which is being actively exploited in the wild, and 11 of which are ‘critical’ Continue Reading
- Blog Post 08 Apr 2025
Turning data into gold: the business intelligence story
This is a guest blogpost by Phil Abbott, Director at ABS Limited. Businesses often struggle with data overload. They have mountains of information stored in their ERP systems, from transaction ... Continue Reading
- News 08 Apr 2025
Government punts cyber governance code of practice for UK businesses
The Department for Science, Innovation and Technology’s cyber security minister Feryal Clark announces a cyber security code of governance for UK businesses to follow Continue Reading
- E-Zine 08 Apr 2025
Innovating for the arts at Royal Ballet and Opera
In this week’s Computer Weekly, we find out how virtual reality and other tech innovations are helping Royal Ballet and Opera to stage world-class performances. After a spate of banking IT outages, we examine why further bank crashes are inevitable. And our new buyer’s guide looks at how to get started with small language models for AI. Read the issue now. Continue Reading
- News 07 Apr 2025
India’s tech talent adapts to AI era
IT professionals in India need to unlearn old skills and embrace artificial intelligence, automation and specialised domains as the country cements its position as a global tech hub Continue Reading
- Feature 03 Apr 2025
Low code vs. BPM: Differences and similarities
Low-code development and business process management help digitize and optimize business operations. Learn how each works and how together they enable digital transformation. Continue Reading
- News 01 Apr 2025
How Singapore researchers are using AI to fight Parkinson’s disease
Singapore researchers are using Google DeepMind’s AlphaFold to understand the intricate protein interactions at play in Parkinson's disease, paving the way for potential diagnostics and treatments Continue Reading
- News 31 Mar 2025
Reassessing UK law enforcement data adequacy
Computer Weekly takes stock of proposed changes to the UK’s law enforcement data protection rules and how it could affect data adequacy with the European Union Continue Reading
- News 31 Mar 2025
UK law enforcement data adequacy at risk
The UK government says reforms to police data protection rules will help to simplify law enforcement data processing, but critics argue the changes will lower protection to the point where the UK risks losing its European data adequacy Continue Reading
- News 27 Mar 2025
UK public expresses strong support for AI regulation
Most of the UK public have experienced an AI-related harm and say they want laws introduced to regulate the technology, according to national survey by the Ada Lovelace and Alan Turing Institutes Continue Reading
- Definition 27 Mar 2025
What is intelligent document processing (IDP)?
Intelligent document processing (IDP) is a type of workflow automation technology designed to automate the process of extracting data from physical papers and image-based documents. Continue Reading
- Opinion 27 Mar 2025
Unleashing the power of data: redefining UK industrial growth
There’s a barrier stopping the use of AI to boost the economy. Government data that is essential to create game-changing LLMs is not yet AI-ready Continue Reading
- News 25 Mar 2025
Scottish police hold almost no data on facial recognition use
It is currently impossible to assess Police Scotland’s use of retrospective facial recognition for efficacy and fairness because the force does not collect meaningful information that would enable a proper evaluation Continue Reading
- Opinion 24 Mar 2025
Does your organisation need an AI librarian?
An AI librarian ensures data accuracy and integrity, bridging the gap between powerful AI tools and reliable, human-validated knowledge Continue Reading
- News 24 Mar 2025
Oracle plants agentic AI flag in business process automation
Oracle promotes its Agentic AI Studio, unveiled at OracleCloud World Tour London, as an avowed business process automation accelerant Continue Reading
- News 24 Mar 2025
APIs key to unlocking AI agent potential, says MuleSoft
Most Asia-Pacific IT leaders have either implemented or intend to deploy agentic AI in the next two years, but success will hinge on the implementation of APIs that AI agents rely on Continue Reading
- News 23 Mar 2025
How Jetstar is tapping data analytics
Low-cost carrier Jetstar is using the Snowflake data platform to optimise the number of meals to carry onboard and to generate flight schedules, among other data analytics initiatives to improve its operations Continue Reading
- News 20 Mar 2025
Snowflake founders reveal ‘cuckoo cloud’ vision that disrupted big data
Benoit Dageville and Thierry Cruanes reveal the journey that led to their data platform, their bet against Hadoop and why they still code on weekends to stay connected to their creation Continue Reading
- Feature 19 Mar 2025
Cinema is given a new lease of life by Danes and data
Those who think that cinema is dying out are failing to see the full picture and move with the times, according to Danish entertainment company Nordisk Film Continue Reading
- News 19 Mar 2025
Former subpostmaster to sue Post Office and Fujitsu for judgment ‘obtained by fraud’
Lee Castleton, one of a group of seven former subpostmasters who began the fight against the Post Office in 2009, triggers ‘seismic’ shift in Post Office scandal Continue Reading
- Opinion 17 Mar 2025
Data protection and AI: what to know about new UK cyber standard
A strategic governmental steer on AI, putting guidance above rigid legislation offers the adaptability needed to innovate responsibly, contends Kiteworks executive John Lynch Continue Reading
- News 17 Mar 2025
Online Safety Act measures come into effect
Regulator Ofcom is now able to take enforcement action against platforms under the Online Safety Act if they fail to proactively safeguard against content such as terrorist or child sexual abuse material Continue Reading
- Blog Post 17 Mar 2025
What on earth is data lineage?
This is a guest blogpost by Steve Neat, general manager, EMEA, Solidatus Perhaps you’ve heard someone mention “data lineage” in a meeting. You might have nodded along while secretly wondering what ... Continue Reading
- News 17 Mar 2025
How Oracle is using AI to combat financial crime
The tech giant is leveraging artificial intelligence to surface fraudulent financial transactions and improve the efficiency of financial crime investigations, offering relief to banks battling high costs and alert fatigue Continue Reading
- News 14 Mar 2025
AI Action Summit review: Differing views cast doubt on AI’s ability to benefit whole of society
Governments, companies and civil society groups gathered at the third global AI summit to discuss how the technology can work for the benefit of everyone in society, but experts say competing imperatives mean there is no guarantee these visions will win out Continue Reading
- Definition 14 Mar 2025
What is unstructured data?
Unstructured data is information, in many different forms, that doesn't follow conventional data models, making it difficult to store and manage in a mainstream relational database. Continue Reading
- Definition 13 Mar 2025
What is taxonomy in computing?
Taxonomy is the science of classification according to a predetermined system, with the resulting catalog used to provide a conceptual framework for discussion, analysis or information retrieval. Continue Reading
- News 13 Mar 2025
Driving licence data could be used for police facial recognition
The government’s Crime and Policing Bill could allow police to access the UK driving licence database for use in facial recognition watchlists, but the Home Office denies biometric data would be repurposed in this way Continue Reading
- Definition 13 Mar 2025
What is a web development framework (WDF)?
A web development framework is a set of resources and tools for software developers to build and manage web applications, web services and websites, as well as to develop application programming interfaces (APIs). Continue Reading
- News 12 Mar 2025
Salesforce execs at TDX 25: Agentforce a whole system AI play
Salesforce executives present its Agentforce agentic AI technology as a ‘whole system’ approach not hung up on large language models. They say it is a ‘holy trinity’ of data, apps and agents Continue Reading
- News 11 Mar 2025
Singapore Airlines to roll out Salesforce Agentforce
Singapore’s flagship carrier is deploying Salesforce’s Agentforce AI agent platform to improve customer interactions and personalise experiences Continue Reading
- Tip 11 Mar 2025
7 biggest document management challenges
A document management strategy helps organizations protect and retrieve files. Yet, content managers often struggle with governance and system integration. Continue Reading
- News 11 Mar 2025
UK government under-prepared for catastrophic cyber attack, hears PAC
The Commons Public Accounts Committee heard government IT leaders respond to recent National Audit Office findings that the government’s cyber resilience is under par Continue Reading
- Opinion 10 Mar 2025
2024: the year misconfigurations exposed digital vulnerabilities
Small configuration errors cascaded into major outages during 2024. Mike Hicks, from Cisco ThousandEyes, propounds techniques to defend digital resilience against tales of the unexpected Continue Reading
- News 07 Mar 2025
Government to create digital sourcing strategy
Government officials revealed to the Public Accounts Committee that it will develop a sourcing strategy for digital technology, steering departments on what to build themselves and what to procure Continue Reading
- Definition 06 Mar 2025
What is data cleansing (data cleaning, data scrubbing)?
Data cleansing, also referred to as data cleaning or data scrubbing, is the process of fixing incorrect, incomplete, duplicate or otherwise erroneous data in a data set. Continue Reading
- News 06 Mar 2025
NHS chief data officers concerned by FDP roll-out
The Chief Data and Analytical Officers Network has raised concerns over the way the NHS Federated Data Platform is being implemented and NHS England’s approach to its adoption Continue Reading
- News 06 Mar 2025
Going beyond search: Elastic’s observability and security play
Elastic’s chief product officer Ken Exner talks up the company’s expansion into observability and security and how it balances innovation with community contributions and monetisation Continue Reading
- News 06 Mar 2025
TDX 2025: Salesforce vaunts Agentforce 2dx as evolved agentic AI platform
Salesforce unveils Agentforce 2DX as further development of its autonomously agentic AI platform at its developer conference in San Francisco Continue Reading
- Feature 05 Mar 2025
How to choose the right document management system
With numerous options to peruse, picking the right document management system requires a careful examination of its tools and features. Continue Reading
- Feature 04 Mar 2025
7 data storytelling examples: How to turn data into stories
Various techniques can be used to tell data stories. Here are seven examples of data storytelling approaches implemented by practitioners to create effective stories. Continue Reading
- Definition 04 Mar 2025
What is root cause analysis?
Root cause analysis (RCA) is a method for understanding the underlying cause of an observed or experienced incident. Continue Reading
- Podcast 03 Mar 2025
Podcast: S4Capital’s Martin Sorrell on AI and the enterprise
We talk to Sir Martin Sorrell of S4Capital about the use of artificial intelligence in advertising and marketing and how enterprises can take advantage of the productivity it offers Continue Reading
- News 02 Mar 2025
AWS boosts telco cloud offerings with new Outposts
Amazon Web Services debuts new Outposts racks and servers that extend its infrastructure to the edge to support network intensive workloads and cloud radio access applications Continue Reading
- Blog Post 28 Feb 2025
Speed and skills are essential for the UK to realise its AI ambitions
This is a guest blogpost by David Hogan, vice-president Enterprise, EMEA at NVIDIA. This summer, the Isambard AI supercomputer in Bristol will be fully operational, marking a significant step ... Continue Reading
- News 27 Feb 2025
MPs grill X, TikTok and Meta about online misinformation
Representatives from the social media firms said that while the scale of their platforms makes content moderation difficult, they are effectively dealing with the vast majority of misinformation Continue Reading
- Opinion 26 Feb 2025
Everything, everywhere, all at once: automated decision-making in public services
Despite the UK government's fervent embrace of artificial intelligence, there is still little meaningful transparency around the scope of the technology's deployment throughout public services Continue Reading
- Podcast 26 Feb 2025
Podcast: How to ensure data quality for AI
We talk to Cody David of Syniti about how to ensure data quality in datasets for AI, why a ‘data-first’ attitude is key, and the quick wins an organisation can gain in data quality Continue Reading
- News 26 Feb 2025
Scottish police fail to record ethnicity in DNA database
Scottish policing bodies are failing to properly record and publish data on the ethnicity of arrested people, making it impossible to determine whether they are discriminating against certain sections of the population Continue Reading
- News 26 Feb 2025
Lord Holmes warns of increasingly ‘urgent’ need to regulate AI
The real-world negative impacts of artificial intelligence will only get worse if the UK does not move to regulate the technology in a way that centres on accountability, trust and public participation, says Lord Holmes Continue Reading
- Tip 25 Feb 2025
7 advantages of OCR for data entry
OCR tools convert physical documents, like receipts and invoices, to machine-readable text. Advantages of this technology include improved enterprise search and customer service. Continue Reading
- Definition 24 Feb 2025
What is a headless content management system (headless CMS)?
A headless content management system (CMS) is an application in which the content and presentation layers are decoupled, allowing for faster content creation, edits and deployments. Continue Reading
- News 21 Feb 2025
Auditor: 2026 till Birmingham recovers from botched Oracle project
Grant Thornton’s report into a botched Oracle Fusion implementation at Birmingham City Council finds governance and risk comprehension failures to be at the heart of the fiasco Continue Reading
- News 21 Feb 2025
UK police forces ‘supercharging racism’ with predictive policing
Amnesty International says predictive policing systems are ‘supercharging racism’ in the UK by taking historically biased data to further target poor and racialised communities Continue Reading
- News 20 Feb 2025
Watchdog approves Sellafield physical security, but warns about cyber
The Office for Nuclear Regulation has taken Sellafield out of special measures for physical security, but harbours cyber security concerns Continue Reading
- News 20 Feb 2025
How organisations can secure AI agents
Dan Karpati, Check Point Software’s vice-president of AI, discusses the unique challenges and potential ways to secure AI agents Continue Reading
- News 19 Feb 2025
European and African tech skills programme could increase economic ties
Africa is a continent on the up, and if Europe wants to form lucrative relationships with its nations, it must have something to trade. IT skills and knowledge exchanges unlock opportunities Continue Reading
- News 18 Feb 2025
EY: Industrial companies worldwide stunted in emerging technology use
Businesses globally are spending more on emerging technologies year-on-year, but struggle to expand experimental use cases, finds EY’s sixth annual Reimagining Industry Futures study Continue Reading
- E-Zine 18 Feb 2025
AI Action Summit calls for a rethink of regulation
In this week’s Computer Weekly, we report from the AI Action Summit in Paris on how easing red tape is overtaking safety as a priority. We examine the AI regulations that IT leaders need to understand. And we talk to the UK government’s AI minister about the country’s artificial intelligence opportunities. Read the issue now. Continue Reading
- Feature 17 Feb 2025
RAG AI: ‘Do it yourself,’ says NYC data scientist
New York City council data scientist says organisations should get their hands dirty with open source AI as his teams build AI apps to check for duplicates in legislative documents Continue Reading
- Feature 17 Feb 2025
A path to better data engineering
Data engineering requires expertise in programming and data management, and now IT leaders need to include large language models in their data strategy Continue Reading