About Copilot in Support
Copilot in Support is a new conversational AI tool built to offer immediate assistance within the Support portal, allowing you to tackle issues without waiting for a response from Support. Copilot in Support uses a large language model, trained on publicly available documentation, to provide a conversational way to get help for your inquiries without having to wait for customer support to respond to your inquiry.
The primary supported language for Copilot in Support is English.
How Copilot in Support works
Copilot in Support's functionality can be broken down into a few steps.
Input processing
The input prompt from the user is pre-processed by Copilot in Support to determine whether it falls within the feature's remit and, if it does, sent to a large language model to generate a response based on the input. User input should take the form of a plain language description of their query. The system is only intended to respond to -related questions.
Language model analysis
The input prompt is then passed through the Copilot in Support language model, which analyzes the input prompt.
Response generation
The language model generates a response based on its analysis of your input. This response will take the form of a plain language answer to your query. Depending on your question, Copilot in Support may include steps you can take to try to resolve the issue.
Output formatting
The response generated by Copilot in Support is formatted and presented to the user. Copilot in Support may use indentation and other formatting features to add clarity to the generated response. Depending upon the type of question from the user, links to relevant content in documentation that the model used to generate its response will also be provided.
Limitations of Copilot in Support
Depending on factors such as your input prompt and the complexity of your issue, you may experience different levels of performance when using Copilot in Support. The following information is designed to help you understand system limitations and key concepts about performance as they apply to Copilot in Support.
Limited scope
Copilot in Support is only intended to answer questions related to 's products. Copilot in Support is not designed to provide general programming assistance. In addition, it may not be able to help with more complex issues related to your account, for example, resolving billing issues. If Copilot in Support cannot help with a -related issue, you will be prompted to open a ticket with our support team.
Inaccurate responses
The responses you receive from Copilot in Support are generated by AI without human intervention and, as such, may not always be accurate. Ensure the answer you have received is accurate by checking the official documentation.
Information only assistance
Currently, Copilot in Support cannot take action on your behalf, for example, by changing your settings. Copilot in Support can only provide steps for you to configure or troubleshoot a product based on official documentation.
Best practices and use cases
Copilot in Support is intended to answer your query related to products from documentation. More information provided in your input increases Copilot in Support's likelihood of providing a relevant and helpful response that may also include best practices, tips, and solutions. Copilot in Support consolidates information from multiple documents into a tailored response, and may reduce the time required to answer your question. If you have a follow-up question or another -related query, you can continue using Copilot in Support.
Copilot in Support also includes links to any documentation it uses when crafting an answer so that you're able to review the material or bookmark it for future reference. As with every large language model, it can make mistakes so please review the information provided to ensure it is free of errors.
Sharing feedback about Copilot in Support
We greatly value your feedback. As we continuously improve Copilot in Support, we value knowing which answers were helpful and which were not. To let us know, just click the thumbs down under the corresponding response from Copilot.