ICE Email

About

ICE email management software is an intelligent and comprehensive software solution that addresses complicated day-to-day customer service needs via Email. It has a rule-based system that automatically distributes emails, a built-in intelligence response system, and has extensive reports to support operations.

With ICE email and ICE chat seamlessly integrated, our customers choose a combination of the two or select which method best suits their customer base.

ICE email management software is loaded with all the features that are needed to manage and configure a large volume of incoming emails. Our email management tool has a proven system that can be scaled anytime to handle multiple responses and concurrent users. It allows the user to assign emails based on the skill level and categories like Customer Support, Sales, Billing, Technical Assistance, Enquiries, General Queries, and more.

This product is intended for

• Customer Service Representative
• Customer Service Specialist
• Customer Service Manager
• Customer Service Supervisor