What is incident reassignment reduction, and why use it?

- Every time an incident ticket bounces between teams, users wait longer, frustration builds, and productivity takes a hit. Incident Reassignment Reduction means getting tickets to the right team the first time, so issues get resolved with fewer delays. The goal, minimize handoffs, speed up solutions, and keep users focused on their work, not on waiting for IT. Not my department, wrong queue. Let me transfer you. Every reassignment is another delay, another moment of frustration, another hit to productivity, another moment of bad experience. Users don't care who owns the ticket, they care about getting back to work, so you must keep handoffs to a minimum. Get the category and the details right the first time. Streamline, route smarter. Cut the handoffs and keep the focus on fixing, not forwarding, because good experiences don't come from passing issues, they come from resolving them.