Steps in incident cycle time reduction

- [Instructor] The steps in incident cycle time reduction are picking a facilitator team and tools, identifying bottlenecks in the incident cycle, analyzing root causes of delays, identifying potential targeted improvements, choosing actions, and setting a review date, planning stakeholder communication, communicating findings to stakeholders, taking action and tracking progress, reviewing progress and adjusting as needed, and finally, sharing updates and lessons learned. Reducing incident resolution cycle time starts with the right team. Pick a facilitator who's a subject matter expert on incident handling, who can also drive decisions and keep discussions focused. Build a team of engineers, responders, and stakeholders who know your incident process. And don't forget the tools. Bring logs, dasards, automation, and collaboration platforms to bear. Get organized to optimize how you optimize. Start by identifying bottlenecks that slow down the flow of work. Map out each phase of…