Your clients are anxious about data security during a system outage. How can you reassure them effectively?

Comunique a interrupção do sistema o mais rápido possível, não espere que os clientes descubram o problema por conta própria. Informe-os sobre a situação de forma proativa e transparente, utilizando os canais de comunicação mais adequados para o seu público (e-mail, SMS, notificações no aplicativo, mídias sociais etc.). Explique a causa da interrupção, se possível, explique brevemente a causa da interrupção do sistema, sem entrar em detalhes técnicos excessivos. Isso demonstrará aos clientes que você está ciente do problema e está trabalhando para solucioná-lo.

1. Communication: Keeping open and transparent lines of communication with your clients is crucial. Update them regularly on the status of the outage, what measures are being taken to address it, and how their data is being protected during this time. 2. Data Backup and Recovery Plans: Highlight your robust data backup and recovery plans that ensure their data is securely stored and can be recovered in case of an outage. Let them know that their data is safe and steps are in place to recover it in any eventuality.

Seja o primeiro a informar, não deixe que os clientes descubram a falha por conta própria. Comunique a interrupção do sistema proativamente, utilizando os canais de comunicação mais adequados para o seu público (e-mail, SMS, notificações no aplicativo, mídias sociais etc.). Explique a causa do problema, se possível, explique brevemente a causa da interrupção do sistema, sem entrar em detalhes técnicos excessivos. Isso demonstrará aos clientes que você está ciente do problema e que está tomando medidas para solucioná-lo. Evite rodeios e seja honesto, seja transparente sobre a gravidade da situação e o tempo estimado para a resolução do problema. A sinceridade, mesmo que traga más notícias, gera confiança e credibilidade.

System outage is generally NOT the same thing as system intrusion. If a system is having an outage, *nobody* can get in and get data, regardless of authorization status. That's kind of an important distinction to make. Proactive measures for a system outage would be to make sure that cables are in good shape, that routers are powered on, and not misconfigured, and the server daemon that is supposed to make the data available is functional and did not crash. Well, it's not out of question that a DDOS was behind an outage, but try accessing a system that is under a DDOS attack, much less slurp any data out of it, authenticated or not.

3. Security Measures: Emphasize the security measures in place to protect their data, both during regular operations and during an outage. If your systems are encrypted, have firewalls, and follow best practices for data security, assure your clients of these protective measures. 4. Disaster Recovery Protocols: Share details about your disaster recovery protocols and how you quickly restore service in case of an outage. Let them know that you have tested these procedures to ensure a swift and secure recovery of data.

Reforce a segurança dos dados, acima de tudo, tranquilize os clientes de que seus dados estão seguros e protegidos durante a interrupção. Explique as medidas de segurança já implementadas para blindar seus dados contra acessos não autorizados, perdas ou danos. Seja específico nas medidas de segurança, detalhe as medidas de segurança existentes, como criptografia de dados, firewalls, backups regulares e monitoramento constante dos sistemas. Isso demonstrará aos clientes seu compromisso com a segurança da informação.

5. Compliance and Certifications: If your organization complies with industry standards and holds certifications related to data security (such as ISO 27001), mention these to reassure your clients about the level of security and compliance measures in place.

Security for data is important, no doubt. But once again, an outage is not the same thing as a breach. During an outage, nobody can get to the data. A breach means somebody did get to the data. Well, it's not out of question that an outage would come after a breach. But it is virtually impossible to have a breach occur on a system that's experiencing an outage. You'd have to be onsite with physical access to the hardware if you are to get to the data that is housed in the system that is experiencing an outage.