Altice USA is using Cresta's generative AI products, including its Conversation and Agent Assist platforms, to enhance its customer experience and drive more efficient revenue growth. #pressrelease
May 7, 2025
Cresta, the leading contact center artificial intelligence (AI) platform for human and AI agents, today announced that Optimum, one of the largest broadband communications and video services providers in the United States, will be deploying Cresta's generative AI-powered solutions at scale to enhance its customer experience and drive efficient revenue growth.
Optimum will begin implementation with Cresta Conversation Intelligence and Cresta Agent Assist to enable its agents to more effectively and efficiently handle customer requests, while also improving sales conversion rates. Additionally, Optimum will partner with Cresta to better understand customer interactions, highlight key opportunities for coaching, and strengthen effective practices throughout the organization.
Read the full press release here.
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