Fix a problem
Chime issues
Fix a problem with camera audio and video
- Troubleshoot familiar face detection
- Video doesn't play, pauses, or skips
- Video is blurry, pixelated, discolored, or has glare
- Troubleshoot camera audio
- Troubleshoot delays in video
- Troubleshoot event video history
- Troubleshoot saving a video clip
- Night Vision doesn’t turn on
- Night Vision video quality is poor
- Troubleshoot CVR video history gaps or missing parts
Troubleshoot Camera & Doorbell error messages
- Troubleshoot emergency calling
- Troubleshoot Nest camera and doorbell setup messages
- Troubleshoot device unmounted
- Camera is connected to another account
- Troubleshoot watching Nest camera video on a computer
- Troubleshoot connecting to the app during setup
- Fix Nest camera or doorbell Wi-Fi connection issues